Gulfwash, Inc. Terms of Service
Updated May 1, 2024
Important Information, Please Read
Binding Agreement
Our contract serves as a binding agreement between the property owner, hereby identified as “Customer,” and Gulfwash, Inc., its agents, owners, employees and subcontractors, hereby identified as “Company” and/or “Gulfwash, Inc.” for contracted exterior cleaning services.
Services Provided:
Gulfwash, Inc. provides fully licensed and insured professional exterior cleaning services to residential, HOA and commercial properties in the greater Mobile, Al area. Our standard cleaning services include the removal of all accumulated dirt, grime, moss, mildew, algae and other organic contaminants from the exterior surfaces of your property. Gulfwash, Inc. also offers rust, paint, graffiti, oxidation and efflorescence removal as additional services.
Gulfwash, Inc. will perform contracted services in a safe, professional, efficient and workman like manner. Gulfwash, Inc. is fully licensed and insured. Our technicians are PWNA Certified and fully trained in the areas of their practice.
Gulfwash wants to learn about your property so we can truly help with long term care. Gulfwash, Inc. encourages our Customers to accompany our technicians during the day-of pre-service site inspection as well as the post service site review. It is our goal to not only clean your property but to help our customers take care of their property long term. We all know a clean property retains its value.
Scheduling:
Gulfwash, Inc. strives to complete all contracted services during the initial visit. Customer understands that in rare cases re-scheduling or additional visits may be required to safely and properly complete the contracted services. Please understand we schedule with a 2 hour window of arrival. This allows us time to accommodate unforeseen issues which may arise on other scheduled jobs. If there will be more than a 2 hour delay, our office manager or your sales person will reach out to you.
Customer understands that the weather can play a significant role in scheduling exterior cleaning services along the Gulf Coast. Should severe weather prevent Gulfwash, Inc. from beginning or completing cleaning services on the scheduled day of service, your cleaning services will be re-scheduled to the closest available mutually agreeable time.
Gulfwash, Inc. will attempt to avoid any scheduling conflicts; however, circumstances beyond our control may affect Customers project start and completion dates.
On the day of service:
General Access:
Customer shall provide the Company exclusive access to the portion(s) of the property to be cleaned. Failure to provide access to the work area may extend our cleaning time and/or may cause the scheduled visit to be canceled and/or re-scheduled, which may result in increased charges. Please inform your salesperson and/or our main office if you believe there may be any access problems on the day of service. Customer further grants access to visit the property for service assessment needs both prior to the date of service, subsequent service visits, as well as afterwards to check completion of services.
Safety:
Gulfwash, Inc. is happy to work with the Customer concerning access and egress; however, the Customer is responsible for keeping Customer’s visitors, children and pets away from all Company equipment as well as the work area while Gulfwash, Inc. is active on site.
While not required, it is highly recommended that children and pets be kept off any cleaned surface for at least 24 hours after our work is completed to allow for complete drying. This is for your safety as well as the longevity of your cleaning services.
Water:
Customer understands and agrees to provide Company access to and use of the Customer’s on-site water supply as needed to complete the contracted work. If an on-site water supply is not available, water may need to be brought to the site which may result in an additional charge. Although the Company will verify the availability of an on-site water supply during the initial site inspection, it is the Customer’s responsibility to make sure the on-site water supply is available and in working order on the service date. A lack of access to water would result in the postponement of services and require re-scheduling at a later date.
Electrical:
Customer agrees to provide the Company access to and use of on-site electrical connections as needed to complete the contracted work. If the use of on-site electrical connections is not available, a generator may need to be brought to the site which may result in an additional charge. Not all projects require the use of electrical connections.
Removal and Replacement:
Removal and replacement of barbecue grills, furniture, plants, flags, planters, decorations and/or any other outdoor items from the areas to be cleaned is the responsibility of the customer. Customer should move all furniture, decorations, appliances, plants, etc. from the areas to be cleaned. Customer may request that our technicians remove and replace these items at additional cost. These items should be moved at least 20 feet away from the areas to be cleaned or as far as reasonably possible.
Should we need to remove and/or cover these items, Customer agrees to hold the Company harmless for any damage, breakage, storage or placement issues for these items as a result of performing these services. Please discuss any concerns you may have about these types of items with our sales representative.
Damage Prevention:
Gulfwash, inc. assumes and expects Customers property to be weather tight while we perform our services. Customer is advised to check and fully close and secure all windows and doors on the day of service and, if possible, to provide for the monitoring of these interior areas during our cleaning efforts. Gulfwash technicians will apply property protection where needed to prevent damage from our cleaning solutions. Preventing damage to your home or business is of the utmost importance to Gulfwash, Inc.
Color, Tone & Consistency:
Concrete-
Gulfwash, Inc. will clean, treat and/or remove dirt, mold, mildew, algae and other pollutants and organic build-up as described in our estimate. Customer understands that cleaning will remove built up dirt, grime and organic growth and contaminants from the surface only and does not provide any surface repair or restoration. Cleaning may reveal deep permanent stains or other imperfections that the dirt and surface contaminants have covered up and which previously have gone unnoticed. Cleaned concrete may show differences in color and texture.
Paint, Stain, Natural Wood, Vinyl and Aluminum Siding-
The Customer agrees to inform Gulfwash of any damage which was caused by previous cleanings of the structure. The Customer understands that the Appearance, Color, Tone & Surface Luster of Paint, Stain, Vinyl Siding, Aluminum Siding, Masonry and Metal coatings or other surfaces after cleaning will depend on the current condition, original quality, age, weathering, staining and wear over time of the items or surfaces to be cleaned. Gulfwash, Inc. provides professional exterior cleaning services utilizing a soft wash cleaning method to eliminate damage caused by traditional pressure washing. Note: Gulfwash, Inc. cleaning solutions are environmentally friendly to safely remove accumulated dirt, grime, algae, organic growth, moss, mold, mildew, lichens and some mineral and rust deposits from most surfaces. Gulfwash, Inc. services and/or cleaning solutions will not and cannot remove the effects of Artillery Fungus, deep permanent staining or repair any type of wear or damage which may be present. Color, tone and/or texture variances of unpainted wood will occur on individual boards as well as the total project, as variances in surface densities and other colors and characteristics of natural wood vary across and throughout all wood products. While our cleaning services result in a brighter cleaner surface, natural variances in the overall color, finish and sheen, especially on most aluminum siding, unpainted wood, masonry or concrete surfaces, must be expected.
Over time, the sun and weather will oxidize the surface of painted aluminum siding, vinyl siding or paint causing fading and chalking, Gulfwash, Inc. services and/or cleaning solutions may or may not affect this chalky layer depending on how badly the surface has oxidized. If oxidation is present, our Gulfwash, Inc. representative will discuss any issue with Customer before any services are performed. Cleaning may cause the uneven cleaning and/or removal of chalky, gritty, or failing surface oxidation which may cause the faded/oxidized aspects of the vinyl or aluminum to stand out. If Customer elects to have Gulfwash, Inc. clean oxidized surfaces, Gulfwash, Inc. will not be held responsible for prior oxidized conditions, changes in appearance to sheen, shine or surface color consistency or damages to same. Gulfwash, Inc. will not be responsible for loose mortar that may dislodge during the cleaning process.
Deep Permanent Stains:
Some stains cannot be removed by power washing or soft washing. Artillery fungus, deep rust staining , deep oil stains and paints are examples of materials that are difficult or impossible to be removed by conventional means. We make every attempt to point out these areas to the customer during the initial site inspection.
Damages:
Gulfwash, Inc. shall not be held responsible for any previous or existing damages or for any damages caused by or due to improperly installed or loose siding, shingles, or other building materials or for any damage caused due to broken or open windows, improperly sealed windows and doors, wood rot, defective construction, loose, oxidized or flaking paint, improperly secured wires, loose or improperly installed gutters and downspouts, and/or improper caulking and/or sealants around electrical fixtures and/or electrical outlets or the effects of any non weather-tight exterior seals, gaskets, equipment, or appliances. Gulfwash, Inc. will document the current condition of the property and note any existing damage before beginning work; we will also document the condition of the property after completing our services. Gulfwash,Inc. will be happy to forward copies of any and/or all pictures and condition information collected during the performance of our services.
Payments:
A down payment of fifty percent (50%) of the estimated job cost is due upon acceptance of the proposal. Payment in full is due upon completion of our services. Account balances may be paid by check, credit/debit card through an emailed invoice or cash. Any variance to this policy must be agreed upon in writing and included on a signed proposal before work begins. Late charges will be assessed on all balances not paid in accordance with contract terms. There will be a Thirty Dollar ($30.00) returned check charge for any checks returned by Customer’s bank. The customer agrees to pay any collection cost incurred by Gulfwash, Inc. related to the collection process of outstanding balances. In extreme cases, chronically overdue invoices may result in a materialman’s lien being placed upon the property upon which services were rendered.
Warranties:
At Gulfwash we always aim for 100% customer satisfaction, but sometimes, things can be missed. To that effect, Gulfwash offers a one-week guarantee on all of its residential work whereas if within one week of our technicians washing your home you notice they missed an area, Gulfwash will send our technicians back to your home to correct what we missed at no charge, you will also receive a 20% discount on your next service with Gulfwash.
Further, for all Roof Treatment, House Wash and Surface Cleaning, Gulfwash offers a one-year limited warranty on the work performed. Please Note: this limited warranty only covers the re-occurrence of organic growths such as mildew, mold, algae, lichens and moss on roofs, soffit and exterior cladding material and surfaces that were contracted to be washed by Gulfwash technicians. This one-year warranty is valid only if no tree, shrub or vegetation is located within 20 feet of the roof or exterior cladding material and/or over hanging above the roof or surface. This warranty does not cover new debris from leaves, sticks, tree limbs, pollen, oxidation or other types of residue and dust.
Copyright © 2024 GulfWash, Inc. - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.